Work / iOS apps / Live

Clienteling app for retail store staff on iPhone and iPad

An iOS app that gives store staff a customer's purchase history, preferences and AI-suggested products so they can give personal service on the shop floor.

Problem

Store staff did not know returning customers' sizes, past purchases or preferences, so every visit started from scratch.

Objective

Put the right customer context and relevant product suggestions in staff hands in seconds, without exposing more personal data than needed.

Solution

  1. 01

    Staff look up a customer by phone number or loyalty QR code.

  2. 02

    The app shows purchase history, sizes and notes, and suggests products based on past purchases and current stock in that store.

  3. 03

    Staff can reserve items and send a follow-up message from the app.

  4. 04

    Access is limited by role and store, and devices are managed through MDM.

Architecture

01
SwiftUI app (iPhone + iPad)
02
Store API
03
Recommendation service
04
POS + inventory
05
CRM

AI workflow

01

Look up the customer

02

Review history, sizes and notes

03

Show suggestions that are in stock in this store

04

Reserve items or send a follow-up

Technology & role

SwiftSwiftUISwift ConcurrencyNode.jsShopify POS APIClaude API
Our role

UX for the shop floor, iOS development, recommendation service and POS integration.

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