Appointment booking voice agent for clinics
A phone agent that books, reschedules and cancels clinic appointments in natural conversation, and transfers anything medical to staff.
Problem
01 — OverviewFront-desk staff spent much of the day on the phone with booking calls, and calls outside opening hours went unanswered.
Handle routine booking calls around the clock while keeping all medical questions with people.
Solution
02 — Build- 01
Telephony streams the call to a real-time speech pipeline with low-latency turn-taking.
- 02
The agent's tools are limited to checking availability, booking, rescheduling and cancelling in the clinic's scheduling system.
- 03
Any medical question or urgent symptom is transferred to staff immediately; the agent gives no clinical advice.
- 04
Bookings are confirmed by SMS, and every call is logged with a transcript.
Architecture
03 — SystemAI workflow
04 — SequenceGreet the caller and identify the request
Check availability with the scheduling tool
Confirm details and book, reschedule or cancel
Transfer to staff for anything medical or unclear
Send an SMS confirmation and log the call
Technology & role
05 — DeliveryConversation design, voice pipeline, scheduling integration and safety rules.
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